Nightingale Help Centre
  1. Nightingale Help Centre
  2. Technical Support

Technical Support

Welcome! You can raise a request for Nightingale Software Technical Support using the options provided.

Request Additional Training

Invest in yourself and your team.

Required fields are marked with an asterisk*
Powered by Jira Service Management
{"xsrfToken":"17225f64344c6b9453eddee098b8e20ed4a430d5_lout","branding":{"id":"1","key":"cs","name":"Technical Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#b02f00","headerLinkColor":"#ffffff","headerLinkHoverColor":"#d4400b","headerLinkHoverBGColor":"#d4400b","headerBadgeColor":"#d4400b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a9c34473-9082-4387-bcee-c82d00188ded/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NDFkYzA3NC0yZDU2LTQ5NmUtOTlmMy1iMDllYjcxODdlOTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE5YzM0NDczLTkwODItNDM4Ny1iY2VlLWM4MmQwMDE4OGRlZCI6WyJyZWFkIl19LCJleHAiOjE3NjI1NTA1NzUsIm5iZiI6MTc2MjU0OTk3NX0.QIUOjN9y3XovYIFLfN4QVGBAuQFIQ2AtFvjop5Pmwmw&client=741dc074-2d56-496e-99f3-b09eb7187e96&mode=fit","logoId":"a9c34473-9082-4387-bcee-c82d00188ded","isLogoAvailable":true,"helpCenterTitle":"Search the Nightingale Knowledge Base","sharedPortalName":"Nightingale Help Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Search the Nightingale Knowledge Base","sharedPortalName":"Nightingale Help Centre","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#e96a39","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/8b265ced-69ed-48e1-8890-f383db97d784/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NDFkYzA3NC0yZDU2LTQ5NmUtOTlmMy1iMDllYjcxODdlOTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhiMjY1Y2VkLTY5ZWQtNDhlMS04ODkwLWYzODNkYjk3ZDc4NCI6WyJyZWFkIl19LCJleHAiOjE3NjI1NTA1NzUsIm5iZiI6MTc2MjU0OTk3NX0.3hURvHNrlcFlCw6qXLB0w3VrRcC1WQa0zqfHKOn7_1k&client=741dc074-2d56-496e-99f3-b09eb7187e96&height=300&mode=fit","bannerMediaApiFileId":"8b265ced-69ed-48e1-8890-f383db97d784","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"cs","projectId":10002,"serviceDeskId":1,"name":"Technical Support","description":"<p>Welcome! You can raise a request for Nightingale Software Technical Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://nightingalesoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[1],"key":""},{"id":"13","name":"Purchase an Add-on or an Integration","descriptionHtml":"","callToAction":"Purchase an Add-on or an Integration","introHtml":"<p>Request a quote for some of Nightingale's Add-ons or Integrations</p>","icon":10496,"iconUrl":"https://nightingalesoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us about a bug you've found.</p>","icon":10545,"iconUrl":"https://nightingalesoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"12","name":"Report an outage","descriptionHtml":"","callToAction":"Report an outage","introHtml":"<p>Is your site or mobile app down for ALL users?</p>","icon":10521,"iconUrl":"https://nightingalesoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[1],"key":""},{"id":"18","name":"Request Additional Training","descriptionHtml":"","callToAction":"Request Additional Training","introHtml":"<p>Invest in yourself and your team.</p>","icon":10516,"iconUrl":"https://nightingalesoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[1],"key":""},{"id":"44","name":"Request Roadmap Access","descriptionHtml":"<p>Before submitting a request, please check you don’t already have access by navigating to the roadmap and creating an Atlassian account.</p>","callToAction":"Request Roadmap Access","introHtml":"<p>Check out what we're working on and what's coming next!</p>","icon":10487,"iconUrl":"https://nightingalesoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[1],"key":""},{"id":"7","name":"Suggest an improvement or new feature","descriptionHtml":"","callToAction":"Suggest an improvement or new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://nightingalesoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"<p>Please enter as much detail as possible so we can help you faster.<br> Include screenshots and specific examples if you can.</p>","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://nightingalesoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,6,12,13,18,7,2,44,46]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d6a0dbf2-7b14-357e-b953-dad8b5f48d9b","appLinkName":"System Confluence","appLinkUrl":"https://nightingalesoftware.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"https://nightingalesoftware.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"TS","serviceDeskId":1,"kbLinkDomainURLs":["https://nightingalesoftware.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NDFkYzA3NC0yZDU2LTQ5NmUtOTlmMy1iMDllYjcxODdlOTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjI1NTExNzUsIm5iZiI6MTc2MjU0OTk3NX0.edPes8UdsvZiE5EsvJnti2BHwFhd3b3fZd0dwHb9kqw","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"741dc074-2d56-496e-99f3-b09eb7187e96","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":18,"projectId":10002,"issueType":{"id":"10096","name":"[System] Service request"},"form":{"name":"Request Additional Training","descriptionHtml":"","callToAction":"Request Additional Training","intro":"<p>Invest in yourself and your team.</p>","instructions":"","icon":10516,"iconUrl":"https://nightingalesoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Organisation Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Features / Topics you'd like training in:","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10105","fieldConfigId":"10237","label":"Name","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10107","fieldConfigId":"10239","label":"Email","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10113","fieldConfigId":"10246","label":"Phone Number","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/18","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/18","calendarParams":{"firstDay":0,"date":"2025-11-08T05:12:55+0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d6a0dbf2-7b14-357e-b953-dad8b5f48d9b","appLinkName":"System Confluence","appLinkUrl":"https://nightingalesoftware.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"https://nightingalesoftware.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"TS","serviceDeskId":1,"kbLinkDomainURLs":["https://nightingalesoftware.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NDFkYzA3NC0yZDU2LTQ5NmUtOTlmMy1iMDllYjcxODdlOTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjI1NTExNzUsIm5iZiI6MTc2MjU0OTk3NX0.edPes8UdsvZiE5EsvJnti2BHwFhd3b3fZd0dwHb9kqw","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"741dc074-2d56-496e-99f3-b09eb7187e96","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/1?xdm_e=https%3A%2F%2Fnightingalesoftware.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI1MTRjMWE0YTRiZjE1OTM0OGNmYjJjM2ZjY2NlMmVlOWNjNjNlNDMyNTlkOTkzOWUxZDA3ZmI2MjU5N2U0ZjJjIiwiaXNzIjoiN2FjYzc1NDQtNzFmNy0zZGUyLThmNjctNTliZWU0NzFjMjdlIiwiY29udGV4dCI6e30sImV4cCI6MTc2MjU1MDg3NSwiaWF0IjoxNzYyNTQ5OTc1fQ.F2CGen-JsM_tzpRJd3Qu0UAKLHFFSWXFHnshWhNTaPI\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjdhY2M3NTQ0LTcxZjctM2RlMi04ZjY3LTU5YmVlNDcxYzI3ZSIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL25pZ2h0aW5nYWxlc29mdHdhcmUuYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvbmlnaHRpbmdhbGVzb2Z0d2FyZS5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJUUyIsImlkIjoiMTAwMDIifX19LCJleHAiOjE3NjI1NTA4NzUsImlhdCI6MTc2MjU0OTk3NX0.z3Rc-lhS8MzeAKSYwqdPZGjh-733eMYWj2QWZVk3GVs\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://nightingalesoftware.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://nightingalesoftware.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"TS\\\",\\\"id\\\":\\\"10002\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"TS\\\",\\\"project.id\\\":\\\"10002\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\",\\\"servicedesk.requestTypeId\\\":\\\"18\\\"}\",\n \"timeZone\":\"Australia/Perth\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://nightingalesoftware.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=nightingalesoftware","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"17225f64344c6b9453eddee098b8e20ed4a430d5_lout","baseUrl":"https://nightingalesoftware.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://nightingalesoftware.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"741dc074-2d56-496e-99f3-b09eb7187e96","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"e2a13aac30504fe99b2b4b7dd574c4bf","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://nightingalesoftware.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}