Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"165a2fcd91708621cdddd18678fe392788416aae_lout","branding":{"id":"1","key":"cs","name":"Technical Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#b02f00","headerLinkColor":"#ffffff","headerLinkHoverColor":"#d4400b","headerLinkHoverBGColor":"#d4400b","headerBadgeColor":"#d4400b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a9c34473-9082-4387-bcee-c82d00188ded/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NDFkYzA3NC0yZDU2LTQ5NmUtOTlmMy1iMDllYjcxODdlOTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE5YzM0NDczLTkwODItNDM4Ny1iY2VlLWM4MmQwMDE4OGRlZCI6WyJyZWFkIl19LCJleHAiOjE3NzA3MTA4NzIsIm5iZiI6MTc3MDcxMDI3Mn0.gurA9rhvT-j6WpS9jRBAnptTLI4YrNgYVguY6JlLuL8&client=741dc074-2d56-496e-99f3-b09eb7187e96&mode=fit","logoId":"a9c34473-9082-4387-bcee-c82d00188ded","isLogoAvailable":true,"helpCenterTitle":"Search the Nightingale Knowledge Base","sharedPortalName":"Nightingale Help Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Search the Nightingale Knowledge Base","sharedPortalName":"Nightingale Help Centre","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#e96a39","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/8b265ced-69ed-48e1-8890-f383db97d784/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NDFkYzA3NC0yZDU2LTQ5NmUtOTlmMy1iMDllYjcxODdlOTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhiMjY1Y2VkLTY5ZWQtNDhlMS04ODkwLWYzODNkYjk3ZDc4NCI6WyJyZWFkIl19LCJleHAiOjE3NzA3MTA4NzIsIm5iZiI6MTc3MDcxMDI3Mn0.irw4X6rq5O0Oo5twRfU4cSStGnyaKVSUv4rYvEFRp5w&client=741dc074-2d56-496e-99f3-b09eb7187e96&height=300&mode=fit","bannerMediaApiFileId":"8b265ced-69ed-48e1-8890-f383db97d784","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"cs","projectId":10002,"serviceDeskId":1,"name":"Technical Support","description":"<p>Welcome! You can raise a request for Nightingale Software Technical Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://nightingalesoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[1],"key":""},{"id":"13","name":"Purchase an Add-on or an Integration","descriptionHtml":"","callToAction":"Purchase an Add-on or an Integration","introHtml":"<p>Request a quote for some of Nightingale's Add-ons or Integrations</p>","icon":10496,"iconUrl":"https://nightingalesoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us about a bug you've found.</p>","icon":10545,"iconUrl":"https://nightingalesoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"12","name":"Report an outage","descriptionHtml":"","callToAction":"Report an outage","introHtml":"<p>Is your site or mobile app down for ALL users?</p>","icon":10521,"iconUrl":"https://nightingalesoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[1],"key":""},{"id":"18","name":"Request Additional Training","descriptionHtml":"","callToAction":"Request Additional Training","introHtml":"<p>Invest in yourself and your team.</p>","icon":10516,"iconUrl":"https://nightingalesoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[1],"key":""},{"id":"44","name":"Request Roadmap Access","descriptionHtml":"<p>Before submitting a request, please check you don’t already have access by navigating to the roadmap and creating an Atlassian account.</p>","callToAction":"Request Roadmap Access","introHtml":"<p>Check out what we're working on and what's coming next!</p>","icon":10487,"iconUrl":"https://nightingalesoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[1],"key":""},{"id":"7","name":"Suggest an improvement or new feature","descriptionHtml":"","callToAction":"Suggest an improvement or new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://nightingalesoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"<p>Please enter as much detail as possible so we can help you faster.<br> Include screenshots and specific examples if you can.</p>","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://nightingalesoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,6,12,13,18,7,2,44,46]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d6a0dbf2-7b14-357e-b953-dad8b5f48d9b","appLinkName":"System Confluence","appLinkUrl":"https://nightingalesoftware.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"https://nightingalesoftware.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"TS","serviceDeskId":1,"kbLinkDomainURLs":["https://nightingalesoftware.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NDFkYzA3NC0yZDU2LTQ5NmUtOTlmMy1iMDllYjcxODdlOTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA3MTE0NzIsIm5iZiI6MTc3MDcxMDI3MiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.QxAIIgx6fuXDeSgQDu9D2wUGxW09wJ82hlcr_SsVfYo","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"741dc074-2d56-496e-99f3-b09eb7187e96","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":6,"projectId":10002,"issueType":{"id":"10009","name":"Bug"},"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"<p>Tell us about a bug you've found.</p>","instructions":"","icon":10545,"iconUrl":"https://nightingalesoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary of Bug","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/6","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/6","calendarParams":{"firstDay":0,"date":"2026-02-10T15:57:52+0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d6a0dbf2-7b14-357e-b953-dad8b5f48d9b","appLinkName":"System Confluence","appLinkUrl":"https://nightingalesoftware.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"https://nightingalesoftware.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"TS","serviceDeskId":1,"kbLinkDomainURLs":["https://nightingalesoftware.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NDFkYzA3NC0yZDU2LTQ5NmUtOTlmMy1iMDllYjcxODdlOTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA3MTE0NzIsIm5iZiI6MTc3MDcxMDI3MiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.QxAIIgx6fuXDeSgQDu9D2wUGxW09wJ82hlcr_SsVfYo","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"741dc074-2d56-496e-99f3-b09eb7187e96","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":6,"updated":"2023-11-28T16:13:13.392086Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[6],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":6,"name":"Nightingale Bug Report","submit":{"lock":false,"pdf":false},"templateFormUuid":"84b2ef6a-159b-4d8d-a2ef-b25461f777b1"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Sorry to hear you’re experiencing issues. To help us diagnose and fix your problem sooner, be sure to provide as much detail as possible."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"5f93a45b-6c95-4f66-92f4-17acf6c47b46"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":19},"localId":"cd10fa9b-4bf3-4cdd-9571-56c3b1e93b71"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"51ee4d38-88dc-47a1-ae8a-71f5e295fb47"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":34},"localId":"9e1223de-58c4-42a7-8f42-efabd765f111"}},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"0bf81c63-f376-4658-85c3-8dfaf2850b26"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":5},"localId":"ad494723-7779-436b-8bcf-9a5b1fa8530e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":22},"localId":"1f42befb-a422-486e-b618-8d22766fc173"}},{"type":"paragraph","content":[]}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":15},"localId":"b45715d3-3d26-439d-b1ca-f0619c501115"}},{"type":"paragraph","content":[]}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":30},"localId":"a2c29d75-7d86-4440-a2ad-f77eb70f96e6"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":31},"localId":"c0e49e6d-9ee3-4013-8dd8-02a805b69371"}}]}]}]}],"conditions":{"29":{"i":{"co":{"cIds":{"5":["2","1"]}}},"o":{"sIds":["1"]},"t":"sh"}},"sections":{"1":{"conditions":["29"]}},"questions":{"34":{"type":"at","label":"Screenshots, Files or Video","description":"Do you have any files showcasing the issue? Please link them here.","validation":{"rq":false},"choices":[],"questionKey":""},"19":{"type":"rt","label":"Expected Behaviour / Outcome","description":"Explain what you expected to happen instead. Example: \"Clicking the save button sends a message notification to the specified staff.\"","validation":{"rq":false},"choices":[],"questionKey":""},"15":{"type":"cm","label":"Browser","description":"Which browser are you experiencing the problem","validation":{"rq":false},"choices":[{"id":"1","label":"Chrome","other":false},{"id":"2","label":"Edge","other":false},{"id":"3","label":"Firefox","other":false},{"id":"4","label":"Internet Explorer","other":false},{"id":"5","label":"Opera","other":false},{"id":"6","label":"Safari","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"22":{"type":"ts","label":"Version","description":"This can be found on the left sidebar of the web app or on the login screen of the phone app. Formatted as 2023.3.31.0","validation":{"rq":false},"choices":[],"questionKey":""},"5":{"type":"cm","label":"Product","description":"Which product are you using?","validation":{"rq":false},"choices":[{"id":"3","label":"Nightingale Website","other":false},{"id":"2","label":"Nightingale Companion (Staff App)","other":false},{"id":"1","label":"My Nightingale (Client App)","other":false}],"questionKey":""},"1":{"type":"rt","label":"Describe the issue","description":"Explain what is currently happening. Example: \"Clicking the save button on the messages screen does not create a message notification for the specified staff.\"","validation":{"rq":true},"jiraField":"description","questionKey":""},"31":{"type":"ts","label":"Phone Model","description":"What is the model of your phone? i.e. Apple iPhone XR or Samsung Galaxy Flip?","validation":{"rq":false},"choices":[],"questionKey":""},"2":{"type":"rt","label":"Reproducing the issue","description":"Please break down your process into steps so we can reproduce things exactly as you did them. For example - 1. Navigate to “/staff/messages/send”, 2. Specify whom you want to send the message to 3. Click save button 4. Log into specified staff member’s account 5.There is no message notification.","validation":{"rq":false},"choices":[],"questionKey":""},"30":{"type":"cs","label":"Phone Operating System","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"iOS","other":false},{"id":"2","label":"Android","other":false},{"id":"3","label":"Other","other":false}],"questionKey":""}}},"uuid":"84b2ef6a-159b-4d8d-a2ef-b25461f777b1"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":6,"updated":"2023-11-28T16:13:13.392086Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[6],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":6,"name":"Nightingale Bug Report","submit":{"lock":false,"pdf":false},"templateFormUuid":"84b2ef6a-159b-4d8d-a2ef-b25461f777b1"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Sorry to hear you’re experiencing issues. To help us diagnose and fix your problem sooner, be sure to provide as much detail as possible."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"5f93a45b-6c95-4f66-92f4-17acf6c47b46"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":19},"localId":"cd10fa9b-4bf3-4cdd-9571-56c3b1e93b71"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"51ee4d38-88dc-47a1-ae8a-71f5e295fb47"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":34},"localId":"9e1223de-58c4-42a7-8f42-efabd765f111"}},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"0bf81c63-f376-4658-85c3-8dfaf2850b26"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":5},"localId":"ad494723-7779-436b-8bcf-9a5b1fa8530e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":22},"localId":"1f42befb-a422-486e-b618-8d22766fc173"}},{"type":"paragraph","content":[]}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":15},"localId":"b45715d3-3d26-439d-b1ca-f0619c501115"}},{"type":"paragraph","content":[]}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":30},"localId":"a2c29d75-7d86-4440-a2ad-f77eb70f96e6"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":31},"localId":"c0e49e6d-9ee3-4013-8dd8-02a805b69371"}}]}]}]}],"conditions":{"29":{"i":{"co":{"cIds":{"5":["2","1"]}}},"o":{"sIds":["1"]},"t":"sh"}},"sections":{"1":{"conditions":["29"]}},"questions":{"34":{"type":"at","label":"Screenshots, Files or Video","description":"Do you have any files showcasing the issue? Please link them here.","validation":{"rq":false},"choices":[],"questionKey":""},"19":{"type":"rt","label":"Expected Behaviour / Outcome","description":"Explain what you expected to happen instead. Example: \"Clicking the save button sends a message notification to the specified staff.\"","validation":{"rq":false},"choices":[],"questionKey":""},"15":{"type":"cm","label":"Browser","description":"Which browser are you experiencing the problem","validation":{"rq":false},"choices":[{"id":"1","label":"Chrome","other":false},{"id":"2","label":"Edge","other":false},{"id":"3","label":"Firefox","other":false},{"id":"4","label":"Internet Explorer","other":false},{"id":"5","label":"Opera","other":false},{"id":"6","label":"Safari","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"22":{"type":"ts","label":"Version","description":"This can be found on the left sidebar of the web app or on the login screen of the phone app. Formatted as 2023.3.31.0","validation":{"rq":false},"choices":[],"questionKey":""},"5":{"type":"cm","label":"Product","description":"Which product are you using?","validation":{"rq":false},"choices":[{"id":"3","label":"Nightingale Website","other":false},{"id":"2","label":"Nightingale Companion (Staff App)","other":false},{"id":"1","label":"My Nightingale (Client App)","other":false}],"questionKey":""},"1":{"type":"rt","label":"Describe the issue","description":"Explain what is currently happening. Example: \"Clicking the save button on the messages screen does not create a message notification for the specified staff.\"","validation":{"rq":true},"jiraField":"description","questionKey":""},"31":{"type":"ts","label":"Phone Model","description":"What is the model of your phone? i.e. Apple iPhone XR or Samsung Galaxy Flip?","validation":{"rq":false},"choices":[],"questionKey":""},"2":{"type":"rt","label":"Reproducing the issue","description":"Please break down your process into steps so we can reproduce things exactly as you did them. For example - 1. Navigate to “/staff/messages/send”, 2. Specify whom you want to send the message to 3. Click save button 4. Log into specified staff member’s account 5.There is no message notification.","validation":{"rq":false},"choices":[],"questionKey":""},"30":{"type":"cs","label":"Phone Operating System","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"iOS","other":false},{"id":"2","label":"Android","other":false},{"id":"3","label":"Other","other":false}],"questionKey":""}}},"uuid":"84b2ef6a-159b-4d8d-a2ef-b25461f777b1"},"linkedJiraFields":["description"]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/1?xdm_e=https%3A%2F%2Fnightingalesoftware.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI1MTRjMWE0YTRiZjE1OTM0OGNmYjJjM2ZjY2NlMmVlOWNjNjNlNDMyNTlkOTkzOWUxZDA3ZmI2MjU5N2U0ZjJjIiwiaXNzIjoiN2FjYzc1NDQtNzFmNy0zZGUyLThmNjctNTliZWU0NzFjMjdlIiwiY29udGV4dCI6e30sImV4cCI6MTc3MDcxMTE3MiwiaWF0IjoxNzcwNzEwMjcyfQ.NCa7nJpiaqGxC9PtVPVnT3OqnwjJku7kIlGu9sr_8VI\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjdhY2M3NTQ0LTcxZjctM2RlMi04ZjY3LTU5YmVlNDcxYzI3ZSIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL25pZ2h0aW5nYWxlc29mdHdhcmUuYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvbmlnaHRpbmdhbGVzb2Z0d2FyZS5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJUUyIsImlkIjoiMTAwMDIifX19LCJleHAiOjE3NzA3MTExNzIsImlhdCI6MTc3MDcxMDI3Mn0.lmcM0AS2LjZI1HLhcb0VyJLD0g_6XswX2pCBtR6efVA\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://nightingalesoftware.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://nightingalesoftware.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"TS\\\",\\\"id\\\":\\\"10002\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"TS\\\",\\\"project.id\\\":\\\"10002\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\",\\\"servicedesk.requestTypeId\\\":\\\"6\\\"}\",\n \"timeZone\":\"Australia/Perth\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://nightingalesoftware.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}